Nuance sold licenses for its product to third parties such as independent software vendors. In November of that year it acquired SpeechFront, a voice instant messaging service, for $10.5 million in cash and stock. At the time, many large firms were looking to reduce call center staff costs, and Nuance enabled response automation. Nuance introduced a large-scale speech application in 1996, for call centers. In 1994, the company founded a spin-off called Nuance Communications with the goal of commercializing the technology. The program enabled computers to recognize a set number of words in human speech. In the early 1990s SRI International’s Speech Technology and Research (STAR) Laboratory developed a speaker-independent speech recognition solution for the U.S. Specific offerings include MFP Scan automation solutions, MFP Print automation solutions, and PDF and OCR software. Imaging – Offers software expertise and solutions that assist organizations and professionals with their information and document processes.Specific offerings include OnPremise solutions and services (integrated with on-premise third-party platforms) and OnDemand multi-channel cloud. Enterprise – Offers automated customer services and solutions focused on speech and artificial intelligence technologies.Specific offerings are automotive, device, and dragon solutions, as well as mobile operator services. Mobile and Consumer – Offers a range of connected services and virtual assistants built on text-to-speech, voice recognition, dialog, natural language understanding, and text input technologies. Specific offerings include transcription and diagnostic solutions, Dragon Medical (dictation software), and clinical document improvement (CDI) and coding solutions. Healthcare – Offers clinical speech and language understanding solutions aimed at enhancing the clinical documentation process.The company operates four reportable business segments: Nuance Communications is a technology firm that provides speech and imaging solutions. Nuance Communications’ mission is to be the world’s most comprehensive and innovative provider of speech solutions.
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